Senior Associate
Core
Deliver high-quality customer and agent service for property and casualty insurance policies and billing via inbound and outbound calls.
Role type
Licensed Customer Service Representative (P&C)
Builds
Customer service interactions and policy/billing resolutions
Domain
Insurance (Property & Casualty)
Deliverable
client delivery
Required skills
P&C insurance license, high-volume call handling, multi-system navigation, regulatory compliance, customer conflict resolution, metrics-driven performance
Preferred skills
Prior call center experience, flexible scheduling availability
Technologies
Internal policy and billing systems
Responsibilities
Handle 50+ daily inbound/outbound calls resolving P&C policy and billing inquiries; Document interactions and updates in internal systems; Meet performance metrics for CX, handle time, and adherence; Collaborate on service trend reviews and continuous improvement; Maintain licensure and product knowledge through training.
Seniority
Individual Contributor