ASSISTENTE ATENDIMENTO AO CLIENTE JR (34667,34668,34669,34670)
Core
Provide customer support via email, phone, chat, and government portals, managing cases and documenting interactions.
Role type
Junior customer service representative
Builds
Customer support interactions and case resolutions
Domain
Automotive customer service
Deliverable
client delivery
Required skills
Customer support experience, digital tools proficiency, Portuguese (fluent), ability to work 6x1 shift schedule
Preferred skills
Automotive industry experience, higher education
Responsibilities
Answer customer inquiries across multiple channels, open and manage case files, document all client interactions, meet performance metrics for response time and quality
Seniority
Junior, entry-level IC
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