F&B Reservations Agent (Saudi National)
Core
First point of connection for guests planning dining experiences, handling reservations and guest enquiries to ensure seamless service.
Role type
F&B Reservations Agent
Builds
Restaurant reservations and guest dining experiences
Domain
Luxury hospitality / Food & Beverage
Deliverable
client delivery
Required skills
Reservation management, guest relations, multi-channel communication, data accuracy, conflict resolution, upselling/promotion recommendation, system proficiency, organizational skills
Preferred skills
Luxury hospitality experience, POS system experience, hospitality qualification
Technologies
Reservation systems, POS systems
Responsibilities
Handle restaurant reservations via phone, email, and systems; respond to guest enquiries about venues, menus, and promotions; manage bookings, amendments, and cancellations; maintain guest profiles and reservation records; coordinate with F&B teams on special requests and operational needs; maximize restaurant occupancy through effective table management.
Seniority
Entry to Mid-level, hands-on IC