Learning & Development Manager
Core
Design, develop, and implement systematic training programs and orientation systems to enhance employee skills, productivity, and guest service quality across all departments.
Role type
Learning & Development Manager
Builds
A highly motivated, flexible, and multi-skilled workforce aligned with organizational business goals
Domain
Hospitality / Human Resources
Required skills
Training program design, training needs assessment, stakeholder coordination, policy implementation, training evaluation, recruitment liaison, record management
Preferred skills
Leadership, negotiation, multi-tasking, stress management, team motivation
Technologies
MS Excel, MS Word, MS PowerPoint
Responsibilities
Plan and administer training seminars and programs; assess training effectiveness; coordinate with all departments to ensure productivity and morale; liaise with educational institutions for trainee recruitment; maintain training records and passports; develop training models linked to business objectives
Seniority
Mid-level, hands-on IC