Concierge Agent
Core
Trusted advisor connecting guests with personalized recommendations, reservations, and experiences across SLS The Red Sea resort and the wider destination.
Role type
Luxury hotel Concierge Agent
Builds
Personalized guest itineraries, dining/transport/activity reservations, and seamless arrival/departure arrangements
Domain
Luxury hospitality / Red Sea tourism
Deliverable
product features
Required skills
Guest relationship management, reservation coordination, destination knowledge, problem-solving, multitasking, Microsoft Office proficiency
Preferred skills
Opera PMS experience, training new colleagues, VIP courtesy calls
Responsibilities
Welcome guests and manage inquiries, coordinate dining/transport/activity reservations, provide personalized activity recommendations, handle special requests and guest feedback, maintain destination knowledge, coordinate with hotel departments
Seniority
Junior to Mid-level, hands-on IC