Assistant Front Office Manager
Core
Lead front office operations to maximize Rooms Division performance and ensure an exceptional guest journey through direct management of staff and guest interactions.
Role type
Assistant Front Office Manager
Builds
Guest check-in/check-out processes, room inventory management, and daily front desk operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations management, staff supervision and scheduling, cash handling and cashiering, conflict resolution, inventory control, VIP guest handling, loss prevention awareness, training and development
Preferred skills
Suggestive selling, knowledge of 4-5 star hotel standards, audit skills
Technologies
Computer reservation systems, cash management systems
Responsibilities
Monitor and maintain cleanliness and organization of work areas, resolve guest complaints to ensure satisfaction, prepare weekly work schedules and adjust for business demands, monitor check-in/check-out processes to expedite guest service, audit cashiering procedures and cash handling, conduct pre-shift meetings and staff performance reviews, coordinate with Housekeeping on room status and readiness, train new hires and provide ongoing staff development, handle overbooked or walked guests, manage VIP guest communications and pre-registration