Chef(fe) de réception du Chambard***** Relais&Châteaux
Core
Manage front-of-house operations, guest experiences, and revenue optimization for a 5-star Relais & Châteaux hotel in Alsace, France.
Role type
Senior Front Office Manager
Builds
Guest arrival/departure processes, reservation systems, and operational standards for a luxury hotel and spa.
Domain
Luxury hospitality / Hotel management
Deliverable
product features
Required skills
Front office operations management, guest relations, team leadership, revenue management, PMS proficiency, financial controls, upselling strategies
Preferred skills
Spa and F&B coordination, crisis management, multi-language communication
Technologies
PMS systems, reservation platforms
Responsibilities
Supervise daily front desk operations and guest check-in/check-out processes, manage reservation inventory and room allocation, lead and train a 15-person front office team, optimize occupancy rates and revenue per available room, handle guest complaints and complex situations, coordinate with housekeeping, F&B, and spa departments
Seniority
Senior, hands-on IC