CDD-Assistant(e) e-service clients (F/H)
Core
Handle urgent client requests via multiple contact channels (incoming calls, web quotes, email inbox) and coordinate interventions for water and waste management services.
Role type
Customer service assistant (urgent request handling)
Builds
Customer support workflows and intervention scheduling for water and waste management
Domain
Utilities (water, waste, energy)
Deliverable
client delivery
Required skills
oral and written communication, technical vocabulary knowledge, computer tools proficiency, autonomy, message synthesis, adaptability, rigor, organization
Preferred skills
confidentiality, good elocution
Responsibilities
Answer urgent client requests across various channels, filter and prioritize incoming requests, transfer communications to appropriate agencies, identify clients and create requests, determine urgency levels, plan interventions, manage different interfaces
Seniority
Entry-level
