Rooms Controller - Front Office
Core
Oversee all aspects of room operations, ensuring optimal occupancy rates, guest satisfaction, and revenue performance.
Role type
Rooms Controller (Front Office)
Builds
Daily room inventory, occupancy levels, and room status updates across all property systems
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Room inventory management, Front desk operations coordination, Room maintenance coordination, Revenue analysis, Operational reporting, Guest inquiry handling, Room assignment coordination, Policy compliance, Record keeping, Cross-department collaboration
Preferred skills
Luxury/upscale hospitality experience, Revenue management knowledge, Supervisory experience, UAE hospitality industry familiarity
Technologies
Hotel Property Management Systems (PMS)
Responsibilities
Manage daily room inventory and occupancy levels, Oversee front desk operations and check-in/check-out procedures, Monitor room maintenance requests, Analyze room revenue and occupancy metrics, Prepare operational reports, Handle guest inquiries and complaints, Coordinate room assignments and pricing strategies, Ensure compliance with hotel policies
Seniority
Mid-level operational role