Customer Service Representative
Core
Tactical first-level support contact for order placement and fulfillment for direct and distribution customers, ensuring satisfaction through clear communication and problem resolution.
Role type
Customer Service Representative (Order Management & Support)
Builds
Order fulfillment processes, RMA support, and customer communication channels for semiconductor clients.
Domain
Semiconductor / Electronics
Deliverable
client delivery
Required skills
Order management, RMA handling, account booking review, sample tracking, EHS/technical matter support, sales partnership, problem solving, communication
Preferred skills
Semiconductor industry experience, Inside Sales background
Technologies
SAP, Model N, Oracle
Responsibilities
Manage standard orders including expedites, pull-ins, cancellations, and push-outs; Support Customer's RMA and FA support; Review account booking/backlog/billing with Sales; Track free-of-charge samples and handle customer questionnaires; Partner with Sales to manage communications with distributors and customers.
Seniority
Mid-level, hands-on IC