Resort Services Operator
Core
Answering and routing guest and internal calls, managing reservations, and providing service support via a PBX switchboard.
Role type
Resort Services Operator (Call Center)
Builds
Guest communication and call handling workflows
Domain
Hospitality / Resort Operations
Deliverable
client delivery
Required skills
Call handling, PBX operation, reservation confirmation, message recording, daily reporting, wake-up calls, courtesy calls, desktop software usage
Responsibilities
Answer, screen, and route inbound and internal calls; confirm reservations and send requests (e.g., towels); complete daily reports and records; place wake-up and nightly courtesy calls; share business change information with co-workers; utilize desktop software for service support.
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