Sr. Dir., Architecture and Technology
Core
Lead global Solutions Architecture team to define end-to-end technology solutions, integration patterns, and platform investments for ServiceNow's Connected Customer Experience (CCX) and Enterprise Architecture domains.
Role type
Sr. Director, Solutions Architecture & Technology (Executive IC)
Builds
Enterprise-grade solution architectures, vendor evaluation frameworks, and AI-driven integration strategies for SaaS/PaaS platforms.
Domain
Enterprise Software / SaaS / AI & Gen AI / Integration Architecture
Deliverable
production ML models | product features | infrastructure
Required skills
Solution architecture design, integration architecture patterns, microservices design, vendor evaluation & POC leadership, AI/Gen AI transformation strategy, data governance, Agile technical leadership, stakeholder influence without authority, commercial SaaS/PaaS delivery experience.
Preferred skills
ServiceNow platform expertise, large-scale cross-functional team leadership ($5B+ revenue companies), hands-on AI/ML system architecture.
Technologies
ServiceNow, Microservices, Gen AI, SaaS/PaaS platforms
Responsibilities
Own solution architecture across CCX domain including integration and data flows; Produce architecture decision records (ADRs) with traceable rationale; Lead structured vendor evaluations and proof-of-concept (POC) leadership; Drive alignment between solution design and business requirements; Translate complex technical decisions into business-framed options for senior stakeholders.
Seniority
Senior, hands-on IC with executive leadership scope
