Application Production Support Analyst
Core
Ensure stability and availability of ION and internal credit-desk applications for traders.
Role type
Application Production Support Analyst
Builds
Internal credit-trading applications (ION)
Domain
Fixed-income/credit trading operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
production monitoring, incident management, log analysis, troubleshooting, RFQ lifecycle knowledge, post-trade process knowledge
Preferred skills
fixed-income trading experience, credit trading experience
Technologies
log-scraping tools
Responsibilities
Monitor ION and other internal applications, Investigate and resolve production incidents, Communicate status updates and maintain incident documentation, Support traders through approved communication channels, Analyze logs and escalate complex issues, Coordinate with developers, business analysts, and regional teams, Support releases, changes, and start-of-day checks
Seniority
Mid-level, hands-on IC