Technical Support Analyst - Max Term
Core
Provide 2nd level technical support, incident management, and release/change coordination for critical fixed-income applications (Austraclear) and related financial market infrastructure.
Role type
Senior IC Technical Support Analyst (Financial Markets)
Builds
Production support for Austraclear, ASX Collateral, and interfacing systems (SWIFT/FIX) for internal and external customers.
Domain
Financial Services / Securities Exchange / Fixed Income
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident and Problem Management, Release and Change Management, Disaster Recovery Planning, Non-functional Testing, SQL, Windows Server 2019, TCP/IP Networking, .NET Frameworks, AWS, IT Service Management (ITSM)
Preferred skills
Financial industry systems knowledge, Risk management, Scripting (Python, Bash, Perl), ServiceNow, GoCD, Security infrastructure (HSM, PKI, IAM), Agile
Technologies
Windows 2019, SQL, .NET, AWS, ServiceNow, GoCD, SWIFT, TCP/IP
Responsibilities
Manage incidents and restore services for critical fixed-income applications; coordinate fault troubleshooting and change management; conduct non-functional testing and disaster recovery drills; maintain technical documentation; perform health checks, patching, and asset management; provide 24x7 on-call support and execute weekend upgrades.
Seniority
Senior, hands-on IC