Guest Service Officer - Telecommunication
Core
Manage all hotel calls, offer exceptional guest service, monitor room occupancy, and handle guest communications to ensure a welcoming experience.
Role type
Guest Service Officer (Telecommunication)
Builds
Guest communication channels and occupancy management
Domain
Hospitality / Telecommunication
Deliverable
client delivery
Required skills
Call management, guest service, occupancy monitoring, security/fire/safety procedures, shift flexibility
Preferred skills
Second language proficiency
Responsibilities
Manage all incoming calls per brand standards, offer friendly and engaging service, monitor room status for maximum occupancy, handle guest communications from inside and outside the hotel, adhere to security and safety procedures, work flexible shift rotations including nights
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