Cluster Reservations Manager - Raffles & Fairmont The Red Sea (Saudi Nationality)
Core
Manage cluster reservations for national and international accounts to materialize budgeted revenues for a luxury resort.
Role type
Cluster Reservations Manager
Builds
Reservation bookings and guest experiences for a nature-focused ultra-luxury resort
Domain
Hospitality / Ultra-Luxury Resort
Deliverable
product features
Required skills
Reservation management, team training, guest issue resolution, scheduling optimization, reporting, selling strategy development, administration procedures, employee development planning, incentive program monitoring
Preferred skills
Luxury hotel background, pre-opening project coordination, local cultural understanding, Ultra-Luxury guest expectation knowledge
Technologies
Opera, Microsoft Office
Responsibilities
Handle reservation enquiries professionally, train agents on reservation selling, resolve guest issues, develop department schedules, track call conversions, set selling strategies, run operational reports, maintain administration procedures, conduct annual reviews and succession planning, monitor incentive programs
Seniority
Mid-level Manager