Concierge | Extra
Core
Manage client requests for hotel activities and transportation, coordinate itineraries, handle guest complaints, and support luggage and vehicle logistics during the American Film Festival.
Role type
Concierge (extra staff for event)
Builds
Guest itineraries, activity/transport coordination, complaint resolution
Domain
Luxury hospitality / Event support
Deliverable
client delivery
Required skills
itinerary planning, complaint management, email management, logistics coordination, quality assurance
Preferred skills
team leadership, multilingual communication
Technologies
hotel management systems
Responsibilities
Respond to and follow up on client activity and transport requests, manage the concierge email inbox, prepare client itineraries, handle guest complaints, support luggage and vehicle flow
Seniority
Mid-level, hands-on IC
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