Technical Readiness & Communities Director
Core
Design and operate a global Communities of Practice ecosystem to scale AI readiness and technical expertise across 3,400+ practitioners worldwide.
Role type
Director, Technical Readiness & Communities of Practice
Builds
A self-sustaining community operating model, governance framework, and global network of practitioner champions.
Domain
Enterprise SaaS (ServiceNow), AI adoption, Technical Readiness, Knowledge Management
Deliverable
Production community operating models | dashboards & analysis | client delivery (internal practitioners)
Required skills
Community of Practice strategy, AI fluency and enablement, Change management at scale, Executive communication, Influence without authority, Adult learning frameworks, Data-driven measurement
Preferred skills
Experience scaling technical communities in large organizations, AI-powered tool implementation, Matrixed organization navigation
Technologies
Yoodli, AI-assisted expertise registries, AI-powered learning platforms
Responsibilities
Define community operating model, charter, and success metrics; Recruit and develop global Community Practice Leaders; Embed AI adoption frameworks into community channels; Build executive narrative linking community health to business impact; Track metrics across learning, engagement, and business impact dimensions.
Seniority
Director, strategy & mentorship
