Superviseur Réception (H/F/NB)
Core
Supervising the reception team to ensure personalized and warm guest experiences, managing shift operations, and handling cash and accounts.
Role type
Reception Supervisor
Builds
Guest services, cash handling, shift management
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Team leadership, cash handling, customer complaint resolution, sales promotion, shift planning, reporting
Preferred skills
Experience with Protel PMS, commercial mindset, team training
Responsibilities
Supervise the reception team, manage shift preparation and task distribution, control cash registers and accounts, respond to client requests and complaints, promote hotel services and merchandise, report to the Reception Manager
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