Agent - Distribution Services
Core
Support supervisors to drive product and service growth within a district while managing daily customer service operations and logistics tasks.
Role type
Distribution Services Agent
Builds
Customer service operations and logistics workflows
Domain
Logistics and Supply Chain
Deliverable
product features
Required skills
Order processing, invoicing/billing, inventory management, complaint handling, data compilation for KPIs, ERP system familiarity (Oracle/SAP), MS Office proficiency
Preferred skills
Warehousing and logistics operation knowledge, bilingual capability
Responsibilities
Process orders and manage documentation, coordinate shipping, handle customer feedback and complaints, maintain accurate inventory systems, compile data for performance indicators, update procedures manuals
Seniority
Entry-level to Mid-level, individual contributor
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