Chargé de clientèle Solidarité et Sobriété H/F
Core
Customer account manager for water utility services, handling billing disputes, social aid applications, and coordinating mobile water service installations for vulnerable residents and local municipalities.
Role type
Senior Customer Account Manager (Social Solidarity & Water Services)
Builds
Customer service solutions, social aid disbursement, and mobile water service operations
Domain
Utilities (Water) + Social Services
Deliverable
client delivery
Required skills
debt collection, legal rights knowledge, social aid management, contract compliance, stakeholder coordination
Preferred skills
written communication, relationship management, field mobility
Technologies
online agency platform, social aid management systems
Responsibilities
Coordinate installation/dismantling of mobile water units with municipalities; manage billing disputes and payment delays for vulnerable clients; process social aid applications (FSL, water checks, emergency funds); mediate between clients and social services; maintain client dossiers and update records.
Seniority
Mid-Senior, hands-on IC