CDD- Chef(e) d'équipe E-service Client (F/H)
Core
Supervising and leading a team managing urgent customer requests via digital channels (email, chat, web forms) to ensure service quality and customer satisfaction.
Role type
Team Lead, Customer E-Service
Builds
Customer support operations and digital request handling
Domain
Utilities / Waste Management / Customer Service
Deliverable
client delivery
Required skills
Team leadership, CRM exploitation, process optimization, data analysis, conflict escalation management, report generation
Preferred skills
Project management, new tool adaptation
Technologies
CRM (Vision 360)
Responsibilities
Motivate and develop team skills, validate response quality and compliance, manage complex case escalations, generate and validate quotes, produce activity and performance reports
Seniority
Mid-level manager (2-3 years experience)
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