Guest Service Agent
Core
Support day-to-day Front Office operations, welcome guests, manage driveway operations, and handle information desk requests to ensure a seamless guest experience.
Role type
Guest Service Agent (Front Office)
Builds
Guest arrival/departure experiences, information services, and upsell opportunities for hotel services.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, information desk management, upselling, hotel operations knowledge, shift flexibility
Preferred skills
Hospitality degree, Front Office experience
Responsibilities
Welcome and assist guests upon arrival and departure, supervise driveway operations, handle guest enquiries and messages, promote hotel services and products, identify profitability opportunities within Front Office operations
Seniority
Individual Contributor, entry to mid-level