Learning & Development Manager
Core
Managing training operations, facilitation, and documentation for a luxury hotel's People & Culture team.
Role type
Learning & Development Manager (IC)
Builds
Training programs, certification materials, and employee development records for hotel operations.
Domain
Hospitality / Hotel Management
Required skills
Training Needs Analysis (TNA), presentation/facilitation, training evaluation, Excel/PowerPoint/Word, managing Learning Management Systems, creating instructional materials, audit execution.
Preferred skills
Hotel operations experience (5-star), Train-the-Trainer certification, cross-training program management.
Technologies
Learning management systems, Excel, PowerPoint, Word.
Responsibilities
Facilitate training sessions and conduct audits on department briefings; update training manuals, attendance records, and employee history files; prepare training certificates and onboarding materials; manage room bookings and event arrangements for training; implement and evaluate training practices to maximize efficiency.
Seniority
Mid-level, hands-on IC