Mitarbeiter Technischer Kundenservice (m/w/d) im Hause unseres Kunden AUDI in Neckarsulm
Core
First point of contact for customers regarding quality complaints and product changes, coordinating error resolution between LEONI and the client.
Role type
Technical Customer Service Technician (Quality Management)
Builds
Automotive wiring harnesses and cable sets for the automotive industry
Domain
Automotive / Electrical Engineering / Quality Management
Deliverable
client delivery
Required skills
8D problem-solving process, root cause analysis, technical documentation, component ordering, logistics coordination, rework execution, technical drawing interpretation
Preferred skills
Quality Management (QM) specialist certification, experience with automotive electrical systems
Technologies
MS Office
Responsibilities
Daily error coordination and assignment between LEONI and the customer, conducting product verifications based on technical drawings, initiating corrective actions with production and development, creating monthly management reports, organizing immediate measures with the production site, coordinating rework activities on cable sets
Seniority
Mid-level, hands-on IC