Corporate Travel Support
Core
Manage daily corporate travel operations, lead a team of L2 resources, and ensure client satisfaction and KPI/SLA achievement.
Role type
Senior Team Lead, Corporate Travel Support
Builds
Corporate travel itineraries and client service delivery
Domain
Travel and Hospitality
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Corporate Travel Account expertise, GDS platforms (Sabre, Amadeus), team management, dashboard/reporting in Excel, conflict management, conference call leadership
Preferred skills
Analytical skills, administrative supervision
Technologies
Sabre, Amadeus, Excel
Responsibilities
Manage daily operations to ensure customer satisfaction, act as ticketing SME, handle a team of L2 resources, achieve KPI/SLA, produce dashboards and reports, supervise team and conduct administrative functions
Seniority
Senior, hands-on IC with team leadership