Specialist, IT Service Delivery
Core
Resolve onsite and remote IT issues, troubleshoot software/hardware, and manage IT assets for a global food delivery platform.
Role type
Specialist, IT Service Delivery (Level 1/2 Support)
Builds
IT support services, platform installations, and event AV support for customers and internal staff.
Domain
Food delivery / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows & MacOS workstation management, endpoint device management, basic network troubleshooting, IT asset lifecycle management, ticket logging, security incident response, vendor management, Jira & Confluence, AD/Slack/Google Workspace admin, Zoom admin, automated installation scripts
Preferred skills
ITIL, CompTIA A+, deep knowledge in specific admin domains
Technologies
Jira, Confluence, Active Directory, Slack, Google Workspace, Zoom, Windows, MacOS
Responsibilities
Troubleshoot software and hardware issues, configure and install hardware/software/door access/CCTV, manage scheduled maintenance and upgrades, support Audio and Visual needs for meetings and events, track and manage IT assets, log and process technical support tickets, assist in addressing security incidents, manage technical procurement, maintain technical guides and knowledge-base articles
Seniority
Mid-level, hands-on IC