Conseiller SAV automobile (H/F)
Core
Handle customer warranty claims via phone and email, manage claim files, and validate repair orders by coordinating with a network of garages.
Role type
Customer service advisor (automotive warranty)
Builds
Warranty claim resolutions and customer satisfaction for AUTO1 Group vehicles
Domain
Automotive after-sales service
Deliverable
client delivery
Required skills
mechanical expertise, diagnostic analysis, written communication, relationship management, organizational skills, computer literacy
Preferred skills
none stated
Technologies
internal tools, photo/video diagnostic platforms
Responsibilities
assist customers with warranty requests, open and close warranty claim files, validate repair orders (OR) with garage network, ensure brand image and customer satisfaction
Seniority
entry to mid-level, hands-on IC
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