Passenger Relations Officer - Lounge
Core
Deliver exceptional customer service and support daily operations for an airport lounge, ensuring a comfortable experience for guests and resolving concerns.
Role type
Passenger Relations Officer (Lounge Operations)
Builds
Airport lounge experience and guest services
Domain
Hospitality / Aviation
Deliverable
product features
Required skills
Customer service, problem-solving, interpersonal skills, English fluency, basic computer proficiency
Preferred skills
Multilingual abilities, airport or lounge setting experience, handling complex passenger requests
Responsibilities
Deliver exceptional customer service, support daily lounge operations and maintain standards, assist passengers with access and VIP services, monitor guest feedback and collaborate on service quality
Seniority
Entry-level to Mid-level
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