Sr. Technical Account Manager (Altium)
Core
Primary post-sales technical partner for strategic and enterprise customers in China, delivering scalable support frameworks and hands-on technical guidance to maximize adoption and business value.
Role type
Senior Technical Account Manager (China)
Builds
Scalable customer support and success frameworks, onboarding programs, and technical enablement initiatives for enterprise accounts.
Domain
Electronics Design Automation (EDA) / PCB Design / SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, stakeholder management, project management, business case translation, escalation management, workshop delivery, service framework design
Preferred skills
EDA/PCB design domain knowledge, Altium Designer/365 familiarity, ITIL/service management principles, multinational environment experience
Technologies
Altium Designer, Altium 365, ECAD/MCAD collaboration workflows
Responsibilities
Serve as trusted technical advisor for strategic accounts; establish relationships with engineering leaders and decision-makers; develop and execute customer success plans; conduct regular business and technical reviews; act as primary escalation point; design post-sales service models; provide advanced technical guidance on product deployment and optimization; deliver technical workshops and user enablement; monitor customer health and drive retention; collaborate with Sales, Support, and Product teams.
Seniority
Senior, hands-on IC
