Representative, Customer Success
Core
Manage day-to-day relationships with wholesale and DEF customers to deliver a frictionless experience and enable marketers to be commercially focused.
Role type
Customer Success Representative (Wholesale/DEF)
Builds
Customer accounts, onboarding processes, and feedback loops for fuel and rack marketing clients.
Domain
Fuel and rack marketing industry
Deliverable
client delivery
Required skills
relationship management, issue resolution, CRM management, account analysis, QBR execution, cross-functional collaboration, compliance adherence
Preferred skills
sales support experience, Microsoft Office proficiency, Salesforce experience, fuel marketing industry knowledge
Responsibilities
Provide service via phone to resolve issues and handle inquiries; Collaborate with sales to identify customer needs and opportunities; Manage customer onboarding and CRM upkeep; Execute Quarterly Business Reviews; Provide account-level analysis and trend reporting; Manage customer feedback processes.
Seniority
Individual Contributor, entry to mid-level