Senior Service Designer
Core
Create end-to-end, evidence-based designs for inclusive and accessible services, leading multidisciplinary teams and clients on complex projects.
Role type
Senior Service Designer (Strategy & Delivery)
Builds
Inclusive, accessible, and effective digital and physical services for government, NHS, and private sector clients.
Domain
Public sector digital services, healthcare, and social impact
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Systems thinking, user research, user journey mapping, facilitation, organization design, visual communication, written communication, prototyping, stakeholder management, managing complexity and ambiguity, GDS principles
Preferred skills
Experience with service assessments, leading line management and appraisals, new business development (pitches/proposals), cross-functional collaboration with developers and interaction designers
Technologies
GDS principles, prototyping tools, workshop facilitation frameworks
Responsibilities
Lead and direct multidisciplinary teams and clients in service design projects; support and line manage team members including overseeing appraisals; define and refine service design practices; support new business by identifying opportunities and assisting with proposals and pitches
Seniority
Senior, hands-on IC with line management responsibilities