Senior User Researcher
Core
Lead user research for complex public sector digital services, validating assumptions and prioritizing work based on real user needs to shape service strategy.
Role type
Senior User Researcher Consultant
Builds
Public sector digital services and strategies
Domain
UK Public Sector / Digital Service Design
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
End-to-end research capability (generative and evaluative studies), broad methodological expertise (qualitative and quantitative), strong consultancy skills, stakeholder management, mentorship, inclusive design and accessibility knowledge, Agile team experience
Preferred skills
Experience with GDS Digital Service Standard, GOV.UK design system patterns, WCAG 2.2 familiarity, AWS/Microsoft/Oracle partner ecosystem knowledge
Technologies
GDS Digital Service Standard, GOV.UK design system, WCAG 2.2
Responsibilities
Lead and deliver user research for complex projects ensuring findings inform product and strategy decisions; Proactively contribute to client meetings, workshops, and presentations; Mentor and guide team members; Develop strong client relationships by anticipating needs and driving outcomes
Seniority
Senior, hands-on IC with mentorship responsibilities
