IT Support Engineer with German
Core
2nd line application support for proprietary business applications used by enterprise clients, focusing on troubleshooting, bug reproduction, and incident analysis.
Role type
2nd line application support engineer
Builds
Proprietary business applications for enterprise clients
Domain
Enterprise IT / Application Support
Deliverable
client delivery
Required skills
SQL query writing and analysis, C# code reading and understanding, OOP concepts, incident investigation, bug reproduction, documentation
Preferred skills
Java programming experience
Technologies
C#, SQL, Java
Responsibilities
Investigate and analyze reported incidents and application issues, Reproduce bugs by reviewing source code and database records, Troubleshoot issues within C# applications and SQL databases, Document findings and resolutions in the ticketing system, Escalate complex issues to the 3rd line support team, Collaborate with international teams to ensure timely issue resolution
Seniority
Mid-level IC