Guest Relations Manager (Saudi National)
Core
Oversee and direct all aspects of Guest Relations to maximize guest satisfaction for residence guests, VIPs, and Club members at a luxury hotel.
Role type
Guest Relations Manager
Builds
Guest satisfaction experience and operational coordination for hotel guests
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Supervision, guest relations, complaint handling, VIP service, house inspection, sales promotion, roster management, inter-departmental liaison
Preferred skills
Knowledge of Sofitel standards, multilingual communication, cultural adaptability
Technologies
Guest history system, check-info system
Responsibilities
Supervise Guest Relation Officers, handle guest complaints and feedback, conduct house tours and VIP room checks, escort arriving and departing guests, promote in-house facilities, maintain guest history system, coordinate with Concierge and Butler for events and VIP requests
Seniority
Mid-level, supervisory