Senior System Engineer
Core
Installation, configuration, operation, and maintenance of customer IT infrastructures per service contracts, including on-site and remote support.
Role type
Senior System Engineer (Level 2/3 Support)
Builds
Customer IT infrastructure services and incident resolution
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Incident and problem management, ITSM tool administration, change management implementation, escalation and triage, project execution, up-selling and cross-selling identification, technical troubleshooting
Preferred skills
Advanced technical training, analytical skills, structured work approach
Technologies
ITSM tools, Monitoring systems
Responsibilities
Install, configure, operate, and maintain customer IT infrastructures; Provide on-site and remote customer support; Manage Level 2 and 3 incidents and problems; Update ITSM modules and monitoring systems; Escalate and triage issues to Level 4 support and external partners; Execute changes from analysis to realization; Collaborate on large customer projects; Identify upselling and cross-selling opportunities; Participate in technical events and training courses.
Seniority
Senior, hands-on IC
