IT (Junior) Systemadministrator - 1st & 2nd Level Support (m/w/d)
Core
Serve as the primary point of contact for IT users, resolving technical issues and ensuring smooth IT operations for a retail chain.
Role type
Junior System Administrator (1st & 2nd Level Support)
Builds
IT client systems, user accounts, and support workflows for a retail omnichannel business.
Domain
Retail / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows, Mac OS, Active Directory, iOS device support, hardware troubleshooting, Jira, Confluence, M365, Barramundi
Preferred skills
IT Security basics
Responsibilities
Manage incident reporting and resolution via Jira, MS-Teams, or email; troubleshoot hardware and software issues at 1st and 2nd level; manage user accounts and permissions; support IT client system projects; maintain knowledge bases and user documentation.
Seniority
Junior, hands-on IC
