Key Account Manager (all genders)
Core
Act as the main contact for key merchants, coordinating between internal tech/product teams and merchant needs to build long-term relationships and drive growth.
Role type
Senior Key Account Manager (B2B SaaS/E-commerce)
Builds
AI-native Photostudio SaaS product for fashion visuals
Domain
E-commerce, Fashion, Generative AI
Deliverable
client delivery
Required skills
Account management, stakeholder management, commercial strategy, issue resolution, generative AI visual creation tools understanding, e-commerce workflows
Preferred skills
Experience in fashion or SaaS, intuition for visual/AI market positioning
Technologies
Generative AI visual creation tools
Responsibilities
Conduct regular reviews and collaborative workshops with key merchants to showcase performance metrics and introduce new AI capabilities; Identify growth opportunities and align commercial strategies to drive upsells and cross-sells; Proactively handle escalations and resolve operational, technical, or contractual issues.
Seniority
Mid-Senior, hands-on IC
