Head, Order-To-Cash (OTC)
Core
Lead Finance Shared Services Centre (SSC) Order-to-Cash (OTC) operations and oversee Business Process Outsourcing (BPO) partners to drive process excellence, automation, and standardization across the end-to-end OTC lifecycle.
Role type
Senior IC Head of Order-to-Cash (Finance Operations)
Builds
End-to-end OTC processes, revenue assurance, cash optimization, and credit risk management frameworks for a superapp ecosystem.
Domain
Fintech / Superapp / Shared Services / Order-to-Cash
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Order-to-Cash operations leadership, BPO vendor management, Generative AI and automation deployment, credit risk management, complex billing structures, IFRS compliance, Oracle ERP/ERM proficiency, Power BI, team leadership at scale, workforce planning.
Preferred skills
Professional accounting qualifications (ACCA, CPA, MIA), experience in finance transformation projects.
Technologies
Oracle ERP/ERM, Power BI, Generative AI, Machine Learning
Responsibilities
Lead high-volume OTC activities including cash application, credit control, collections, dispute management, and revenue reconciliation; Partner with cross-functional stakeholders to align OTC operations with new product launches; Streamline end-to-end OTC processes to reduce revenue leakage and improve billing accuracy; Oversee internal SSC teams and external BPO partners against SLAs and KPIs; Collaborate with Finance COE to execute AI-driven transformations like automated dispute resolution; Maintain internal control frameworks for OTC operations ensuring adherence to IFRS and local regulations; Lead, mentor, and upskill a large, diverse team in a digital-first environment.
Seniority
Senior, hands-on IC