Desktop Support Technician
Core
Manage the complete lifecycle of end user computing devices from setup to disposal, including imaging, configuration, repairs, and secure data destruction.
Role type
Desktop Support Technician
Builds
End-user computing devices (laptops, desktops) for organizational employees
Domain
IT Operations / Hardware Lifecycle Management
Deliverable
physical/clinical work
Required skills
Windows environment knowledge, Microsoft 365 familiarity, laptop imaging and deployment, physical hardware maintenance, hardware upgrades, asset record keeping
Preferred skills
Microsoft Intune, Autopilot, endpoint management tools, IT asset management practices, secure data destruction standards, hardware lifecycle management
Responsibilities
Prepare and deploy laptops with imaging and configuration, set up devices for new team members, securely wipe equipment for departing colleagues, maintain hardware asset records, perform hardware repairs and warranty claims, coordinate device redeployment or disposal, collaborate with TechBar and Service Desk teams
Seniority
Individual Contributor, operational level