Customer Operations Associate
Core
Minimize customer out-of-stocks through proactive order management, strong customer-facing engagement, and supply chain coordination.
Role type
Customer Operations Analyst (Fixed Term)
Builds
Product flow from Diageo warehouses to customers
Domain
Beverage alcohol / Supply Chain & Manufacturing
Required skills
Order management, ATP functionality, reporting tools, cross-functional communication, exception management, new product startup support, stakeholder onboarding, KPI monitoring, cost management, process improvement
Preferred skills
SAP, MS Office, bilingual (English/French)
Technologies
SAP, MS Office
Responsibilities
Manage high volume of business requests and prioritize based on timing; Ensure consistent product delivery from warehouses to customers; Establish and improve business relationships with customer buyer, Commercial, and Finance teams; Proactively address and communicate issues impacting order entry; Manage new product startups and discontinuations; Onboard new team members; Monitor on-time product flow from global plants and suppliers; Ensure customers adhere to order guidelines and recommend process improvements; Manage exceptions including customer issues, quality issues, and returns; Represent customer service in cross-functional meetings; Work with plants to expedite deliveries; Provide order status and logistics information; Balance Sales and Supply Chain goals; Attend regional calls and provide supply updates.
Seniority
Mid-level, hands-on IC