Duty Manager
Core
Supervise daily hotel operations, ensure guest satisfaction, and resolve incidents to maintain high service standards.
Role type
Duty Manager
Builds
Guest experiences and seamless hotel operations
Domain
Hospitality / Luxury Hotels
Deliverable
client delivery
Required skills
Guest relations, incident management, cross-department coordination, emergency protocol execution, brand standards compliance, front office knowledge, housekeeping oversight, food and beverage knowledge, hotel management systems proficiency
Preferred skills
Opera Cloud experience, luxury hotel background
Responsibilities
Manage and resolve guest complaints and special requests, monitor public areas for quality standards, coordinate activities between departments, monitor arrivals, departures, occupancy, and special events, handle emergency situations according to protocols
Seniority
Mid-level, hands-on operational role