ITM LAI MONTSOULT – Employé Service Points de Vente H/F
Core
Serve as the primary communication link between stores and the logistics establishment, handling client inquiries, delivery tracking, and product proposals.
Role type
Customer service and logistics operations specialist
Builds
Delivery schedules, product availability updates, and client satisfaction for retail stores
Domain
Retail logistics and supply chain
Deliverable
client delivery
Required skills
telephone communication, delivery tracking, incident management, product proposal, computer literacy
Preferred skills
customer service experience, energy, reactivity
Responsibilities
Answering client calls and routing inquiries, tracking daily deliveries and notifying recipients of changes or delays, resolving delivery incidents, proposing products to stores
Seniority
Entry-level to Mid-level, hands-on IC
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