ITM LAI MONTSOULT – Employé Service Points de Vente multisite H/F
Core
Serve as the primary communication link between retail stores and the logistics base, handling customer inquiries, delivery tracking, and product quality checks.
Role type
Customer service and logistics operations specialist
Builds
Operational support for retail store networks
Domain
Retail logistics and supply chain
Deliverable
client delivery
Required skills
Customer service, telephone communication, delivery tracking, incident management, quality control, product proposal
Preferred skills
Computer literacy, autonomy, active listening
Responsibilities
Answer customer calls and route inquiries, monitor daily deliveries and notify recipients of delays or stockouts, resolve delivery anomalies, perform quality checks on received goods, propose products to stores
Seniority
Entry-level to Mid-level, hands-on IC
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