Spa receptionist
Core
First point of contact for guests, managing front desk operations, reservations, and service delivery to ensure a seamless spa experience.
Role type
Spa receptionist
Builds
Spa guest experiences and operational efficiency
Domain
Hospitality / Wellness
Deliverable
client delivery
Required skills
Reservation management, guest relations, cash handling, scheduling coordination, phone/email communication, product knowledge, upselling, confidentiality management, event support
Preferred skills
Hospitality diploma, computer literacy (Windows, MS Office)
Responsibilities
Greet and welcome guests, manage appointments and reservations, coordinate with therapists, process payments, maintain reception area, address guest inquiries and feedback, promote spa products, assist with special events, ensure health and safety compliance
Seniority
Entry-level to Mid-level