VIP Account Manager LATAM – São Paulo and Rio de Janeiro
Core
Build personal relationships with high-value VIP customers in the online gaming sector, serving as the primary point of contact for issue resolution, relationship management, and revenue growth.
Role type
Senior Account Manager (VIP)
Builds
Customer loyalty and revenue growth for high-value players
Domain
Online gaming (sports betting and casino)
Deliverable
client delivery
Required skills
VIP account management, customer revenue analysis, responsible gaming compliance, AML interactions, event coordination, stakeholder communication
Preferred skills
Hosting VIP events
Technologies
None stated
Responsibilities
Build proactive personalized relationships with allocated players, conduct responsible gambling and AML interactions, resolve customer issues and disputes, coordinate VIP events with the hospitality team, provide performance reporting on account growth and responsible gambling metrics
Seniority
Mid-level, hands-on IC