Product Owner – Customer Operations Platform
Core
Shape and deliver a new AI-ready back-office and customer operations platform to simplify daily work and improve efficiency for customer care and operations teams.
Role type
Product Owner (Internal Platforms)
Builds
AI-ready back-office and customer operations platform
Domain
Travel technology / Internal operational tools
Deliverable
product features
Required skills
Product ownership, discovery skills (process mapping, requirement gathering), AI/automation understanding (GenAI, LLMs, workflow automation), roadmap execution, stakeholder collaboration
Preferred skills
Travel industry experience, large-scale platform transformation experience, customer service platform experience
Technologies
GenAI, LLMs, workflow automation
Responsibilities
Lead discovery activities to understand workflows and pain points, define future operational models, prioritize backlog items based on value and feasibility, translate business goals into actionable requirements, facilitate alignment between technical feasibility and operational impact
Seniority
Mid-level (5 years experience)
