Guest Service Associate
Core
Front office operations including guest check-in/out, room booking, complaint resolution, and administrative reporting.
Role type
Guest Service Associate (Front Office)
Builds
Guest experiences and hotel operational efficiency
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, conflict resolution, administrative reporting, MS Office (Excel, Word, PowerPoint), Property Management Systems (e.g., Opera)
Preferred skills
Multilingual communication, local language understanding
Responsibilities
Greet guests and handle inquiries, manage room bookings and check-in/out processes, maintain front office logs and shift reports, liaise with housekeeping and other departments, resolve guest complaints, motivate and develop reception team members
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