Hotel Staff
Core
Front-of-house staff member responsible for guest check-in, handling enquiries, managing complaints, and maintaining safety and cleanliness of public areas.
Role type
Front-of-house hotel staff
Builds
Guest check-in experience, safe and clean public spaces
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, telephone communication, complaint resolution, safety compliance, attention to detail, teamwork
Responsibilities
Greet customers and check them into rooms, answer telephone enquiries, deal with customer complaints, ensure front of house is safe, legal, and clean
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