Technical Solutions Engineer
Core
Tier 3 escalation engineer providing high-level technical support, troubleshooting, and product expertise for Arista Networks' data center and campus networking solutions.
Role type
Senior IC Technical Solutions Engineer (Network Escalation)
Builds
Network infrastructure solutions for large data center, campus, and routing environments
Domain
Networking, Data Center, Cloud Computing
Deliverable
client delivery
Required skills
Network protocol troubleshooting, Linux administration, packet analysis tools, technical documentation, complex problem triage
Preferred skills
Programming/scripting (C++, Java, Python, Perl, JavaScript, shell), advanced networking certifications, prior TAC experience
Technologies
AAA/TACACS, ACL, ARP, BGP, DHCP, Ethernet (1G/10G), Flow Control, ICMP, IGMP, IPv4/IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST, VARP/VRRP, VLAN, VRF, IXIA, tcpdump, Wireshark
Responsibilities
Respond to customer product inquiries via telephone and email; resolve concerns regarding installation, operation, maintenance, and compatibility; troubleshoot hardware and software issues; document recurring technical issues for product development
Seniority
Senior, hands-on IC
